Returns & Exchanges
We want you to love your LOULOU LOLLIPOP purchase, which is why we offer a 30-day return window for unwashed and unworn items in their original packaging. Please note that for hygiene reasons, certain products like pacifiers and teethers are final sale unless defective.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your return package.
Drop Off and Wait
Hand your package to the designated carrier; once received at our warehouse, please allow 5-10 business days for your refund to be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing